From 23rd January, new rules from OfCom, the telecoms regulator mean that customers on mobile phone, landline or broadband contracts who are told by their supplier about a mid-term price increase can now switch supplier without penalty. The same rules also apply where TV is included a part of the package, and customers are also protected where their provider reduces the number of minutes or the amount of data provided, rather than actually increasing the charges.
Providers must also give customers 30 days’ notice of such price changes.
Ofcom found that 10 companies, including Virgin Media, Sky and BT had put their prices up having originally promised a fixed-price deal when the customers took out the contract.
It should be noted though that suppliers can still stipulate in their contracts that prices may rise, even though the contract is for a fixed period.
Our sister company, CNG Business Services, can help both residential and business customers to save costs plus only have a 30 day rolling agreement for maximum flexibility. For further details, click on http://www.cngbs.co.uk/cost_reduction/business-telephone-calls/ for business users and http://www.cngbs.co.uk/cost_reduction/residential-telephone-calls/ for residential users.